Printer Support Technician
Microplex Printware Corporation is looking for a full-time Printer Support Technician to join our team in our Solon, OH office.
Microplex Printware has been providing print system solutions to customers nationally and internationally since 1987. We are a close-knit team that believes in being family-friendly and having a work-life balance. This individual will provide hands-on repair assistance for our products.
What can Microplex offer YOU?
- Pay: $50,000 – $65,000 salary, offer based on experience
- Medical, Dental and Vision Insurance
◊ All benefits start day 1 - PTO
- Simple IRA with annual company contribution
- Supplemental Insurance available
Required and Preferred Qualifications:
**This is not an IT role. the ideal candidate will be mechanically inclined to fix hardware issues, but also good with technology, electronics, etc.**
Required:
- Minimum 2 years’ experience in Computing-related Hardware Support and Repair
- Knowledge of basic electricity/electronics, mechanics, test equipment such as voltmeters, oscilloscopes, and line analyzers as well as basic computer hardware
- Strong documentation skills
- Understanding of printer components, circuitry, and software
- Excellent problem-solving skills and ability to work independently
- Strong communication skills, written and verbal, to interact effectively with customers and team members
- Must have or be able to obtain a passport
Preferred:
- Experience with networked printing solutions
- Experience with integration of printer solutions into production and warehouse systems
- Relevant certifications in printer technology or related fields
**This role may require minimal travel, including internationally. If you have concerns/questions, please bring this up during the interview process.**
Our Field Support Technician will:
- Perform advanced troubleshooting with customers and third-party service technicians to diagnose and provide repair and maintenance of customer installed print systems
- Collaborate with customers and third-party service technicians to conduct regular maintenance and inspections of installed print systems to ensure optimal performance and longevity of printing equipment
- Evaluates documented resolutions and analyzes trends for ways to prevent future problems
- Fields incoming help requests from customers and documents all contact information
- Builds rapport and elicits problem details from customers
- Prioritizes and schedules service for issues/problems reported by customers. Escalates issues when required to the Support Manager
- Records, tracks, and documents the problem-solving process, all decisions made, and actions taken through to the final resolution
- Applies diagnostic utilities to aid in troubleshooting
- Tests fixes to ensure the problem has been resolved
- Performs post-resolution follow-ups
- Performs hands-on fixes at the bench level, including setting up and configuring printers, evaluating returned items, testing printers for functionality, and working with files and associated items
- Develops help sheets and knowledge base articles for internal and external users
- Accesses software updates, drivers, knowledge bases, and frequently asked questions and resources
Interested? Apply with an updated resume to join our team!
Please contact us at: [email protected] or by telephone at 440-374-2424
Please send e-mail attachments in PDF format only.